Bridging Design, Operations & Strategy | Executive MBA Candidate RSM | Enabling Transformation Across Energy, Mobility & Circular Economy

Hi, I’m Rafael Canales Durón — a product and service and innovation lead with a proven track record of turning complexity into clarity through customer-centric thinking and cross-functional execution.

Over the past 8+ years, I’ve helped organizations unlock growth by designing and implementing integrated solutions across service design, product strategy, and operations.

My experience spans fast-paced industries like energy, eMobility, healthcare and FMCG, where I’ve led initiatives that deliver measurable business value. I thrive in environments where strategy meets execution: aligning commercial, product, and operations teams around shared goals and driving transformation through insight-led innovation.

Whether it's scaling a service, improving product delivery, or redesigning internal processes, I bring a systems-thinking mindset, strong facilitation skills, and a deep commitment to creating seamless, scalable solutions.

Now, I’m pursuing an Executive MBA at RSM to deepen my leadership and business foundations. I'm exploring opportunities where I can bring my experience in service innovation and CX into more strategic roles—whether in product, operations, or business transformation—with a strong interest in sustainability and systems change.

If you’re building something that aims to create real, lasting value—for people, business, and planet—I’d love to connect!